Frequently Asked Questions

  • To prevent "precipitous aging," NeoBrain senolytic sauces (Berry Jam, Veggie Sauce, and New Salsa) were developed following the 2022 Plant-Based Diet recommendations from the Health Promotion Administration, Ministry of Health and Welfare.
  • Our products are crafted from selected natural fruits and vegetables rich in Quercetin, Fisetin, and dietary fiber, which help block factors of the Senescence-Associated Secretory Phenotype (SASP).
  • With no added preservatives, our sauces are easy to chew, swallow, digest, and absorb. They can be paired with daily main courses (rice or noodles), side dishes, or snacks, allowing NeoBrain to reduce SASP factors, delay aging, and promote overall health.

  • A. Enjoy directly or get creative with your serving!
  • B. Pair with main staples like salads, rice, pasta, cold noodles, thin noodles (misua), or ramen.
  • C. Enjoy with vegetables, fish, or various meats.
  • D. Pair with snacks: Add NeoBrain Berry Jam or Veggie Sauce to toast, bagels, pancakes, crackers, cheesecake, or panna cotta (as shown in photos) for a blissful treat!

  • The five key features of NeoBrain include: low-temperature high-pressure sterilization (HPP), emulsification, and acidification. It is rich in natural ingredients with anti-cellular aging components (senolytic sauces containing Fisetin/Quercetin, etc.), which reduce SASP aging-related factors and promote health.

  • Developed by: RegenoMed Inc. Ltd
  • Email: AntiSASP@gmail.com

  • This product contains absolutely no added preservatives and has a shelf life of 18 months. It is produced under strict quality control. If the packaging appears bloated or damaged, please do not consume it and notify us immediately; we will dispatch personnel to assist you right away.

  • NeoBrain is made from natural fruits and vegetables; please do not consume if you have allergies to these ingredients. Due to the high potassium content in natural produce, it is suitable for use before and after exercise; however, patients with kidney failure should avoid consuming large quantities. The foil pouch is not microwave-safe.

 

 


Regenomed Health Biotechnology Co., Ltd. – Return and Exchange Policy

Thank you for shopping on the website of Regenomed Health Biotechnology Co., Ltd. (hereinafter referred to as “the Company”).

To protect your rights as a consumer, please read the following Return and Exchange Policy carefully. By placing an order, you agree to comply with all the terms of this policy.


Customer Service Phone: +886-2-2358-1595

Official LINE Account: https://lin.ee/uKYSg99

  • 1.Under Article 19 of Taiwan’s Consumer Protection Act, purchases made through this website are eligible for a seven-day cooling-off period, beginning on the day after the product is delivered. The seven days include weekends and public holidays.
  • 2.The cooling-off period allows you to assess and inspect the product; it is not a trial period. To request a return, the product must be new and unopened, with its packaging and all accompanying items intact, including the product, outer box, inner packaging, accessories, warranty card, gifts, invoice, and any documents provided.

  • The Company has established the following rules for different product categories in consideration of food safety and hygiene:
  • Capsule Products and High-Protein Snacks (Shelf-Stable or Refrigerated Foods)
  • These are consumable food products. For food safety and hygiene reasons, returns or exchanges cannot be accepted once a product has been opened or consumed, its seal has been broken, or its packaging has been damaged, unless the product has spoiled, is defective, or the wrong item was delivered.
  • Storage reminder: If a high-protein snack or health sauce requires special storage, such as refrigeration, please follow the storage instructions upon delivery. Returns or exchanges cannot be accepted if the product spoils because it was stored improperly after delivery.
  • Health Sauces (Food Condiments)
  • Once the seal over the bottle opening or the vacuum packaging has been opened, the product is considered used. Returns or exchanges cannot be accepted unless the product’s packaging was damaged, the product leaked, or its contents had spoiled.
  • Wellness Equipment (Devices, Tools, and Consumables)
  • These products may come into contact with the skin, involve personal hygiene, or contain delicate electronic components. Once a product has been connected to power, switched on, used, or come into contact with skincare products, returns or exchanges cannot be accepted unless it has a visible defect or a functional fault.
  • Upon delivery, please check that the product and all accessories are intact. If you need to test the product by connecting it to power, please take care not to damage the product’s appearance or packaging.

  • If you purchase a promotional bundle, a buy-one-get-one offer, or a multipack:
  • 1.To request a return, you must return the entire set, including all products, accessories, and unopened free gifts.
  • 2.Partial returns of bundled products are not accepted. If any item in the bundle has been opened, consumed, or damaged, the order cannot be returned.

  • 1.If you find that the packaging is damaged, a bottle is dented, a sauce has leaked, a product has expired, or an item differs from what you ordered, please take photos or a video as evidence and contact Customer Service promptly within seven days of delivery.
  • 2.Once Customer Service confirms a product defect or an error on the Company’s part, we will arrange for the affected item to be collected at no cost to you and send you a correct replacement.

  • The request is made after the seven-day cooling-off period.
  • The product has been opened, consumed, or used; or it has spoiled, been scratched, or become stained due to improper storage or handling.
  • The original packaging, invoice, accessories, instructions, or free gifts are missing.
  • The product has been deliberately damaged, or the request is based on personal taste or preference.

  • 1.Submit a request: Contact us through an official customer service channel (LINE, email, or phone). Please provide your order number, name, phone number, reason for the return or exchange, and relevant photos or video.
  • 2.Review and return: Once Customer Service confirms that your request meets the applicable conditions, please send the product back to the Company. A staff member will handle your request.
  • 3.Refund or exchange: After we receive and inspect the returned product and confirm that its packaging is intact and the product is undamaged, we will process your refund (to your original payment card or by bank transfer) or exchange within 7–14 business days.